FAQS

Frequently Asked Questions (FAQ)

1. How long does free shipping take to my country?

   We are proud to offer free shipping on all orders worldwide. Shipping times vary based on your location and can range from 7 to 20 business days. Factors that influence delivery times include the destination, the efficiency of local postal services, and any potential customs procedures that may affect your shipment. Our commitment is to provide you with a seamless delivery experience, and we continuously work to ensure that your order reaches you as quickly as possible.

   After your order is processed and shipped, you will receive an email with a tracking number. This tracking number allows you to monitor the progress of your shipment and get real-time updates on its location. We recommend keeping an eye on the tracking information, as it will provide you with the most accurate estimate of your delivery time.

   If you have any concerns about the delivery timeframe or experience any significant delays, please don’t hesitate to reach out to our customer service team. We are here to assist you and ensure that your order arrives as expected.

2. How can I track my order?

   Tracking your order is easy and convenient. Once your order has been dispatched, we will send you an email containing a tracking number and a link to our tracking portal. This link will direct you to a page where you can input your tracking number to view the status of your shipment. Our tracking system provides detailed updates on each stage of your order’s journey, from dispatch to delivery.

   You can use the tracking information to monitor the progress of your shipment at any time. This feature allows you to stay informed about your order’s location and estimated delivery date. If you have any issues with tracking your order or if you notice any discrepancies in the tracking information, please contact our customer service team for assistance. We are dedicated to ensuring that you have access to the information you need about your shipment.

3. Are there any additional fees for international shipping?

   No, we offer completely free shipping on all international orders, with no additional fees or hidden costs. Our goal is to provide a transparent and hassle-free shopping experience for our customers around the globe. The price you see at checkout is the total cost of your order, with shipping included at no extra charge.

   If you encounter any unexpected costs related to your order, such as customs duties or import taxes, please contact us immediately. While we strive to cover all shipping expenses, certain countries may have additional fees imposed by local customs authorities. We will work with you to address any issues and ensure that your experience remains positive.

4. What payment methods do you accept?

   We accept payments exclusively through PayPal. PayPal is a secure and widely trusted payment platform that allows you to complete transactions quickly and safely. By using PayPal, you benefit from robust security features that protect your financial information and offer buyer protection.

   To pay using PayPal, simply select the PayPal option during checkout and follow the instructions to complete your payment. If you do not have a PayPal account, you can create one easily during the checkout process. PayPal’s user-friendly interface and secure payment processing make it a convenient choice for online transactions.

5. What should I do if my product arrives damaged or defective?

   If your product arrives damaged or defective, please contact us immediately. We want to ensure that you are completely satisfied with your purchase. To help us resolve the issue efficiently, please provide us with detailed information and photographs of the damaged or defective item. This will allow us to assess the situation and determine the best course of action.

   We will promptly arrange for a replacement or issue a refund, depending on your preference. Your satisfaction is our top priority, and we are committed to addressing any issues with your order swiftly. If you have any questions or concerns about the process, our customer service team is available to assist you.

6. How can I contact customer service?

   Our customer service team is available 24/7 to assist you with any questions or concerns you may have. You can reach us via email at SPRAYSTREAMSTOREME@GMAIL.COM. Alternatively, you can use the contact form on our website for a direct and efficient way to get in touch with us.

   Whether you need assistance with your order, have questions about our products, or require support with returns or exchanges, our team is here to help. We are dedicated to providing timely and helpful responses to ensure a positive shopping experience. Your feedback is important to us, and we are committed to delivering excellent customer service.